DOMESTIC SHIPPING INFORMATION
$15 Flat rate anywhere in the USA via UPS Ground
Items are fully insured and trackable
Please allow 3-5 business days for delivery
*All orders received before 1pm EST will be shipped same day
*All Orders received after 1pm EST will ship the next business day
*All orders received after 1:00 PM EST on Friday will be shipped the following Monday
All web/phone orders will ship via UPS GROUND once purchase, shipping and applicable tax fees are paid. Shipping invoice with tracking information will be emailed to you.
PLEASE NOTE: If you need your order sent Express Overnight or 2 Business Days, please make your order via telephone so we can ensure proper delivery by calling 718-387-0083. Additional Charges will apply for these services.
WE OBSERVE ALL NATIONAL HOLIDAYS
INTERNATIONAL SHIPPING INFORMATION
$60 Flat Rate to most countries via USPS
Items are fully insured and trackable
Please allow 7-10 business days for delivery
*Please allow 48 hours for International orders to be processed for shipping.
All web/phone orders will ship via USPS once purchase, shipping and applicable tax fees are paid. Shipping invoice with tracking information will be emailed to you.
**Please note: International orders may be subject to import duties and taxes applied once a shipment reaches your country. The customer is solely responsible for these charges. Charlie and Sam has no control over these charges and cannot predict what they might be. Customs policies vary from country to country. For details, contact your local customs office.
For further information regarding international shipments, please email us at firstname.lastname@example.org or contact us at 718-387-0083.
IN STORE RETURN/EXCHANGE POLICY
All regularly priced items purchased in store can be returned for store credit or exchange only within 7 days of the purchase date.
(This excludes all accessories including jewelry, bags, undergarments, hair accessories, swimwear along with sale items)
SALE items are final sale.
Tags must be attached along with original receipt for exchange or store credit
Please note: All items are non-refundable
WEB/PHONE ORDERS RETURN/EXCHANGE POLICY
If you are not completely satisfied with your web purchase, please send it back to us for refund or exchange.
Charlie and Sam will only accept web/phone order returns within 7 days of delivery date. Items must be returned in original condition, unworn, with all tags intact. Once inspected the proper refund will be applied to your credit card. Charlie and Sam reserves the right to refuse refund if items are not in sellable condition according to our return policy.
**Please note: Shipping and handling costs are non-refundable. All accessories including jewelry, bags, undergarments, hair accessories, swimwear and sale items are FINAL SALE and cannot be returned. Returns must be sent prepaid via trackable carrier and insured to the full purchase amount to be eligible for refund. Please include a note explaining reason for return. We are not responsible for missing or misdelivered packages. We reserve the right to deny a refund/exchange if the returned merchandise does not meet our return policy requirements.
Send returns to:
Charlie and Sam
Attn: Web/Phone Order Return
c/o Moda Mario
822 East Las Olas Blvd.
Fort Lauderdale, Florida 33301
Please allow one business day for returns to be processed. You will receive a confirmation by email when your return has been processed and a refund has been made to your credit card.
AVAILABILITY OF AN ITEM
Although we make every effort to maintain sufficient stock listed on our site, sometimes we sell out of certain items. If an item you order is out of stock, we will notify you via e-mail and issue the appropriate refund.
If an item is out of stock, please email email@example.com to inquire about special ordering options and/or possible future availability.
CHANGES TO ORDER
Please be advised that once an order has been processed, changes cannot be made.
Sizes vary by designer and brand. In our descriptions we point out any sizing issues. If you are not certain of your size or need further assistance, please contact us via email or phone before placing your order. We are happy to assist you!
Orders can also be placed by phone: 718-387-0083.
For all other questions or concerns, call or email us at:
718-387-0083 or firstname.lastname@example.org